Buying Tickets?
Purchased a ticket for your next event and need help with something? We're here for you! Simply reach out to us and we'll be in touch.
You can also contact us via our form here. If your event is in the next day or so or you need urgent assistance, call 02 8960 8895 between 8.30am and 5.30pm on weekdays.
There’s no event we can’t support or work with. From 10-person art classes to massive festivals with 50,000 music-lovers in tow, our flexible packages and pricing are aligned to meet the specific needs of your event.
You can find our detailed support page here, or reach us via email and phone if your enquiry is urgent. Larger events receive their own dedicated point of contact, and we can even provide on-site support at your event to help with managing entry and scanning tickets.
We understand every event is different, which is why our pricing is flexible. There are a few elements that influence pricing, including whether we connect to your merchant facility, whether you need on-site support, or whether you’re a not-for-profit. What remains consistent is a small booking fee, which is charged by us and typically paid for by the ticket buyer. You can absorb some or all of this fee if you’d prefer.
We generally transfer funds from ticket sales after each event.
Security is our top priority, which is why we use encrypted pages when collecting personal information and passing credit card information onto our bank. What’s more, we don’t store any credit card information or details in our database.