As outlined in the event organiser's terms and conditions, tickets are generally non-refundable. If you are unable to attend, you may wish to transfer or resell your ticket using an approved resale platform. Please let us know if you would like more information on how to do this.

You are welcome to resell your ticket through a secure third-party platform such as Tixel. Please let us know if you need any further guidance.

We can assist with swapping your tickets. Could you please reply with your booking reference number and the details of the tickets you would like to swap (including the current ticket type/date and your preferred new option)? Once we have this information, we will check availability and guide you through the next steps.

Once a refund has been processed, it typically takes 3–5 business days (and sometimes longer, depending on your bank) for the funds to appear in your account. If you haven’t received it after this timeframe, please let us know and we will look into it for you.

Ticket requirements for children vary by event. Please refer to the event’s ticketing page for specific age guidelines and child/concession options. If you are still unsure, we would be happy to clarify this for you.